Important Update on Our Service
PROCESSING ORDERS AND SHIPPING TIMES
Due to the large amount of orders we are receiving and simultaneously the slowdown from couriers, there may be delay in deliveries of orders.
Our service will continue on a regular basis with the processing of orders and the management of requests from customers.
COVID-19 EMERGENCY MANAGEMENT
Dear clients, following the latest developments and measures introduced to face the covid-19 emergency, we want to give you all the useful information on our service.
First of all, we want to ensure you that our clients’ and co-workers’ health is our priority.
We comply with all the official guidance provided by the World Health Organization (WHO): our premises are constantly sanitized, also, we took specific distancing measures inside our facilities so as to make sure that our employees can work safely.
The rest of our team has been smart-working brilliantly from home for some weeks already. Our Customer Care is perfectly equipped with all the necessary tools and systems to ensure our best service.
Stay safe and practice self-care.
We will stay close and reach you where you are.
Are shipments carried out regularly?
Yes all shipments are carried out regularly while we take care of your orders, by delivering orders worldwide everyday.
Will shipments be delayed?
All deliveries will be carried out regularly. They might be slightly delayed due to some items that might be located in some warehouses far from our headquarter. We will keep you updated, and you could always ask for help to our Customer Care by email, chat or telephone.
Can I change the shipping address of my order?
Contact our Customer Care to the following email firstname.lastname@example.org: we will help you with your order, to guarantee the best customer experience.
Can I still return my items?
Sure! If you are not satisfied with your purchase, we will help you to arrange the return of your order. To guarantee a good shopping experience, we have extended the return timing to 15 days from the delivery date.
Our service keeps working as usual and we will continue to ship regularly. The only news is the extension of the return timing to 15 days, to ease your shopping experience and purchases.