FAQs

VARIOUS

WHEN WILL AN ITEM BECOME AVAILABLE AGAIN?

We can’t say for sure if and when an item will become available again. The availability of an item depends on the manufacturer's brand.

If you want us to notify you when an item of your interest is available again, please follow these simple instructions:
• open the product page
• if the item is not available, click on Notify me and enter your details

We will send you an email when the product is back in stock.

If the item is not available in your size or color: click on the size and/or color you prefer and then click on Notify me and enter your details.

We will send you an email as soon as the size and/or color are available again.

We invite you to subscribe to our newsletter to stay updated with available products and to receive dedicated promotions.

CAN I CHANGE MY ORDER?

Yes, you may be able to change the size of an item or cancel your order only before we prepare your order. You won’t be able to modify your order once it has been prepared, but you can always place another order.

ARE YOUR ITEMS AUTHENTIC?

Every item on GIGLIO.COM is guaranteed authentic because GIGLIO.COM and its partners are official retailers of the brands and are in direct contact with the most prestigious Italian and international fashion companies.

CAN I PUT AN ITEM ON HOLD?

It’s not possible to reserve or pre-order any item.

CAN I USE MORE THAN ONE DISCOUNT CODE?

Discount codes can’t be combined.

CAN I CHANGE MY DELIVERY ADDRESS?

You can change your delivery address only if you choose bank transfer or cash-on-delivery payment.
If you choose an alternative payment method, you will only be able to make minor changes (e.g. house number or postal code): in these cases, we suggest you contact our Customer Care service.

WHY IS AN ITEM AVAILABLE BUT I CAN'T BUY IT?

Depending on the sales policies of each brand, some items may not be available for sale in your country.

How to pay in 3 with Klarna?

Select Klarna as payment method. When confirming your order, the amount will be split into three payments without any interest. The first payment is charged when we confirm your order, and the next two payments will be automatically withdrawn after 30 and 60 days. You will receive a confirmation e-mail from GIGLIO.COM and another one from Klarna outlining the details and schedule of your payment plan. Your purchase and payment will be visible on www.klarna.com

Will I need to pay interests if I choose Klarna as payment method?

No, with the pay in 3 option you will never have to pay any interests or commissions. Make sure you have sufficient funds on your credit or debit card when placing your order. If you fail to make a payment on time, you might be charged late fees. For more information, please visit www.klarna.com

What happens if I return an order I paid with Klarna?

When we accept your return request, Klarna will refund your order and cancel any scheduled payments. The refund will be processed on the same card you used when placing your order. Please note that you won't be able to receive a Store Credit refund.

RETURNS

HOW DO I RETURN MY ITEM?

Returning items on GIGLIO.COM is very easy!

1. Log into your personal account and click on My orders;
2. Select the order containing the items you wish to return and click on "I want to return one or more items";
3. Select the items you wish to return and choose how you would like to receive the refund;

More information on how to return your items.

IS THE RETURN FREE?

Returns are free for orders delivered in Italy. You will be required to pay shipping fees for orders outside Italy.

WHICH COURIER DO I SHIP THE RETURN WITH?

If you are using our Easy Return service, you can take advantage of a guaranteed courier, selected by GIGLIO.COM. Just print the label and schedule the collection. Please note that the Easy Return Service is only free in Italy, and its cost may vary depending on your country.
In all other cases, you may choose your preferred courier at your own expense and at your own risk.

More information about returns and refunds.

WHICH DOCUMENTS DO I HAVE TO PRINT TO PROCEED WITH MY RETURN?

If you selected the Easy Return service:
• if you are returning your items from Italy or another European Union country, simply print the return label at the end of the return procedure;
• if you are returning your items from a country outside the European Union, you will need to print the return label and the invoice.
If you are taking care of the return, you will need to print the invoice and proceed independently along with the shipment of the items.
We remind you that all documents to be printed must be put on the outside of the package, in a clear and visible manner.

WHERE CAN I FIND MY RETURN LABEL?

If you selected the Easy Return service, just follow the simple instructions to complete the return procedure for your order. After confirming the items you intend to return, the "Download the return label" button will appear. Click on the button and download the label to be placed on the outside of the package, in a clear and visible manner.

HOW DO I SCHEDULE THE COLLECTION?

If you selected the Easy Return service, GIGLIO.COM will provide you with the return label to print. Go to the courier's website indicated on the return label and enter the codes on the label to schedule the home collection.

CAN I RETURN OTHER ITEMS FROM AN ORDER AFTER THE FIRST RETURN?

If after returning an item from an order you wish to return other items from the same order, you may do so within 14 days of the delivery.
In this case, you won’t be able to use the Easy Return service and you will have to take care of the return at your own expense.

More information about returns and refunds.

MY ORDER INCLUDES DELIVERY COSTS. IN CASE OF A RETURN, WILL THESE COSTS BE REFUNDED?

You’ll be refunded the total amount of the purchased products - excluding any delivery costs. The refund will be processed through the same payment method used for your purchase. In case of cash-on-delivery payment, the refund will be processed through bank transfer - and you will be asked to send us your bank account number.

More information about returns and refunds.

WHEN WILL I RECEIVE THE REFUND?

If your return is labeled as Delivered, this means that we have received your package
If all the conditions for accepting the return are met, the refund will be processed within 6/8 business days.
The refund will be processed through the same payment method used for your purchase.
If you chose the cash-on-delivery option, the refund will be processed by bank transfer.
Refund times depend on your payment provider.

More information about returns and refunds.

WHY IS MY RETURN BEING HELD AT CUSTOMS IN ITALY?

Due to investigations at the customs offices, some packages sent from you to GIGLIO.COM may be temporarily held for a variable period of time.

The reasons and times are beyond our control and we won’t be able to predict the exact time of customs clearance.

We will promptly update you on any development or new information in our possession.

HOW DO I USE THE STORE CREDIT?

If you have Store Credit, it will automatically be applied to your order.

If the amount of your order doesn’t exceed or equal your store credit, you can use the remaining balance for future orders.

You can use the credit sitewide with no time limit. You will always find the updated balance in your GIGLIO.COM personal account.

CAN I EXCHANGE AN ITEM?

It’s not possible to exchange a purchased item. You will need to return the item and place a new order.

How to return.

HAS MY RETURN ARRIVED?

You can check your return status through the tracking code you will receive via email. For more information, please contact our Customer Care service.
If you chose your own return method, you will need to contact the courier you have chosen to send the items back to us.
In both cases, when a return is approved, your return status will be updated on your My Returns page.

HOW DO I RETURN AN ITEM IF I HAVE NOT CREATED A PERSONAL ACCOUNT?

To shop on GIGLIO.COM you must create a personal account. If you don’t register, an account is automatically created when you place an order. You can change the password you have been assigned directly from your Personal Area. If you wish to return one or more items, and you don’t remember your password, you can easily request a new one by clicking on Forgot password?

SHIPPING

WHY HASN’T MY ORDER BEEN SHIPPED YET?

For one of the following reasons:

  • During certain times of the year, due to a large number of orders, the processing time can extend to a few days.
  • In those rare cases in which an item is in one of our peripheral warehouses, the delivery times may be slightly delayed.
  • If you have paid by bank transfer, your order will be shipped only after the payment has been credited to our account. Send a copy of the payment to customercare@giglio.com to reserve the items you purchased.

WHEN WILL MY ORDER BE DELIVERED?

Orders placed from Monday to Friday are processed within 72 working hours from the moment the payment is received.

If an item is only available in one of our warehouses, delivery times may be delayed – because the item must be shipped to our headquarter, checked, and then prepared for delivery.

When the courier picks up your order, you will receive a tracking code via email, this way you will always be able to monitor the delivery status.

WHICH COURIER DO YOU USE TO DELIVER ORDERS?

GIGLIO.COM delivers worldwide through the following couriers: UPS, DHL, FedEx, and TNT.

In some countries or for unpredictable reasons, our couriers may deliver your order through other couriers or the local Post Office. In these cases, delivery times may be delayed.

EXTRA EU: DO I HAVE TO PAY CUSTOMS DUTIES?

GIGLIO.COM pays customs duties in the following countries:

Saudi Arabia
Australia
China
South Korea
United Arab Emirates
Japan
Hong Kong
United Kingdom
Switzerland
United States of America
Taiwan

In every other country, customs costs are charged to the client.

Delivery methods, prices, and times can be viewed here.

WHY IS MY “PAYMENT PENDING”?

If you paid by bank transfer, we remind you that:

The items are not reserved and can be purchased by other clients until we receive a copy of the bank transfer payment. A copy of the payment including the bank transfer identification code must be sent to customercare@giglio.com

Upon receipt of payment on our account, we will arrange the delivery and the status of your order will be updated.

CAN I SCHEDULE THE DELIVERY TIME AND DATE?

You can do this by contacting the courier in charge of your delivery using the tracking code provided to you.

UPS: www.ups.com

DHL: www.logistics.dhl

FedEx: www.fedex.com

TNT: www.tnt.it

WHY AM I NOT ABLE TO SELECT THE “CASH-ON-DELIVERY” PAYMENT METHOD?

If in the past you have rejected a cash-on-delivery delivery, this payment method will no longer be available for you. You will still be able to choose among all the other payment methods available on GIGLIO.COM.

HOW CAN I TRACK THE DELIVERY OF MY ORDER?

As soon as your order is shipped, you will be able to monitor your order 24/7 on the courier’s website through the tracking code you will receive via email

The same code will also be available in your Order Details, in the My orders section of your personal account.

UNITED STATES: DO I HAVE TO PAY THE SALES TAX?

In accordance with the Sales Tax in some US states, a duty will be calculated upon checkout, which will be visible before paying.

The tax is required to deliver orders to the following states:

Florida
Illinois
New Jersey
New York
California
Texas
Pennsylvania
Georgia
Maryland
Virginia

We invite you to contact the customs office of your delivery state for further information.

IS THERE A MINIMUM ORDER VALUE I MUST REACH IN ORDER TO PURCHASE ON GIGLIO.COM?

The minimum order amount required to purchase on GIGLIO.COM is described as follows:

  • Italy: €30
  • EU Countries: €50
  • Rest of the world: €80
Giglio.com 0 0
SALES: up to 60% offCustoms duties included and free shippings for orders higher than 272.72 $