If, for any reason, Clients are not satisfied with the order, the unused item(s) can be returned within 10 days of delivery. The value of the returned product will be refunded, except the shipment fees.
Please note that any exchange for the item purchased is not allowed. You will have to send the item back, following the return procedure, and place a new order for the desired item.
Warning: check that the item meets the following conditions before shipping.
- Each item has the original Giglio Return Tag that must be attached to the item(s) with our original Security Cord. Return Tag and Security Cord must not be removed or cut in any way.
- The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion. Please be aware that, if you want to return shoes, the shoe box is part of the designer product and we are unable to accept any return without the original designer box, or if the box has been damaged.
- Giglio will NOT accept any items that have been worn, washed or altered for any reason.
Please follow the instructions listed below to return the item and get the refund as soon as possible.
Login to your account here and enter the “Order History” section
Click on the “Order History” button of the order you want to return
Select the item(s) you want to return ONLY
Click on the “GIVE BACK” button to generate automatically your RAN form, which contains all the instructions for the shipment. Print and attach the RAN form to the package.
The Client is responsible for shipment of the returned item(s) and any eventual import fees.
The package that containing the item(s) must be delivered to our warehouses within 15 days from the date of your shipping. WARNING: The package containing the returned items is under your responsibility. Giglio.com is not responsible in case of lost packages, damages for incorrect packing or delivery delays to our warehouses. We suggest to choose an express shipment or an insured shipment in order to avoid any risk of delay or lost packages.
WARNING: The return of an order must take place within, and no later than, 10 days from the delivery of your order. After this period, the button GIVE BACK will disappear from your account.
Please handle items very carefully, because Giglio will NOT accept any items that have Return Tag and/or Security Cord removed or cut in any way
Bathing suits, swim wear and intimate apparel are not returnable.
WARNING: Giglio will not accept any package without the RAN form.
WARNING: Discounted items are returnable following the same conditions stated above.
All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of Giglio and must meet all the requirements listed under the Return Policy.
If the authorized returned item(s) passes re-entry inspection and the procedure has been followed correctly, the refund, less the original shipping charges (and any re-stocking fees),will appear on the Client’s Credit Card (or Bank or Paypal).
The Client can choose to receive a Store Credit Coupon instead of a refund.
You can follow the status of your return and refund logging in here and entering the “Order History” section.