Shipping

Shipping rates

Standard shipping (4-6 business days) is free of charge for orders above 100,00 € in Italy (including the Republic of San Marino and Vatican City).
Fast shipping (2-3 working days) costs € 12,99.

All the shipments are insured against damage or loss.
This service is free for all clients and for any destination.

Shipments are traceable.
At the time of shipping, the client receives the tracking number, in order to follow the status of the shipment, 24/7, on the courier’s website.

We have selected two express shipping couriers that we use depending on the destination of the order, to guarantee the best service.
In some cases, the two couriers may entrust the delivery to other couriers, depending on the destination address.
You can always rely on GIGLIO.COM for any doubts.

Shipping fees vary according to the country of destination and are free starting above the amount indicated in the table COSTS AND DELIVERY TIMES below.

Details on costs and delivery times, for Italy and all foreign Countries.

Frequently asked questions about shipments.

We can't ship an order to an address indicating a country that is different from the one provided on the billing address (Ex: an order can be shipped to Milan even if executed from a client resident in Rome, but it can't be shipped to Milan if the billing address of the client is resident in Berlin).
We can't deliver to post office boxes, personal mailboxes, APO (Army Post Office) or FPO (Fleet Post Offices).
For more information, please contact us.

Delivery time and costs

USA

Worldwide shipping

Europe Extra EU

Europe EU

Italy (including the Republic of San Marino and Vatican City)

* Free shipping worldwide for orders above € 500,00.

(1) DDP (Delivery Duty Paid): GIGLIO.COM takes care of customs clearance and payment of taxes and duties.
(2) DDU (Delivery Duty Unpaid): the client is responsible for customs clearance and customs costs (tax and duty payments).

If your order contains shoes, remember: for orders above € 500,00 – containing more than two pairs of shoes – starting from the third pair of shoes, an additional cost of 25 € is required for each pair of shoes you purchase.

If you have any questions about international shipping, please contact us.

Frequently asked questions about shipments

Order insurance

All shipments are insured against damage or loss.
Insurance is free and will be valid until the delivery is made to the address indicated by the client.
Therefore, to gaurantee the service, it is your responsibility to collect the order.
We recommend you organize yourself in time and eventually contact our Customer Care if you are not able to pick up the order.

Possible delays

In rare cases, it is possible that the shipment may suffer some delay due to the handling of the payment being processed.
For example, this could happen in case the payment authorization of the respective credit cards (or PayPal) is delayed.
Or if the credit of the bank transfer is delayed with respect to two working days.
The orders are dispatched to the courier for the shipping in chronological order, according to the receipt of payment.
The fast shipping orders are always handled with priority compared to the standard shipping orders.

During weekdays (Monday to Friday), orders are dispatched within 72 hours from the moment they are placed.

On Saturdays and Sundays, and on other public holidays, couriers do not deliver.
Also, in the following periods of the year, due to high order traffic, order management times may delay up to 6/7 days.

In these cases, we guarantee our assistance for any doubt or questions:

• January 1 and 6
• Easter and Easter Monday
• April 25
• May 1
• June 2
• August 15
• November 1
• December 8, 25 and 26
• Black Friday, special offers, etc...

Tampered boxes

If you receive a tampered box, we suggest you accept the box “with reservation” (that is your right) or refuse it.
If any of these conditions are met, contact us as soon as possible: we will need some useful information to report the incident to the courier of reference.

Non-delivery

In case the order is not delivered because of incorrect or missing addresses or telephone numbers, the package could be sent back to Italy at the Client’s expenses including any import/clearance fees in which GIGLIO.COM may incur for the return of good/s to Italy. These fees will be deducted in the event of a refund.
If you have any questions, please contact our customer care.

Details for shipments to Russia and extra EU Countries

• Shipments to Russia can be made with the local courier EMS – only in cases concerning remote areas that are not reachable by other couriers;
• Every order has an invoice indicating the price paid.
  This is valid for all extra EU Countries and, by law, it is not possible to declare lower values or the items as gifts;
• Custom costs (duties, taxes): shipping costs could be at the sender (DDP) or recipient expense (DDU) – according to the destination country.
  In case they are at the recipient expense (DDU), the extra EU Countries are not subject to VAT, but are subject to any eventual local tax and import/clearance duties.