Shipping

GIGLIO.COM ships worldwide, except to the following countries: Algeria, North Korea, Ukraine, and Russia.

Parcels are delivered by these couriers: UPS, DHL, FEDEX, TNT.

Shipping costs vary depending on the country of destination, and are free above the thresholds indicated below:

DUTIES, TAXES AND INVOICES

All orders shipped within the European Union (EU) do not include an invoice.
All orders shipped outside the European Union include an invoice.

In the countries indicated in the table above with "Duties and taxes included", the customer will not be required to pay any cost for customs clearance of the goods or payment at the time of delivery. Any duties and/or taxes are already included in the final price.
Shipment to China may require a customs broker for customs clearance. Costs are beyond our control and will be charged to the customer.

In the countries indicated in the table above with "Duties and taxes not included", customs costs are charged to the customer and will be calculated by the Courier at the time of delivery of the shipment. The price shown of each item does not include VAT.

FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING

ORDER TRACKING

Shipments are traceable: when the order is entrusted to the courier, the customer receives an automatic email with the tracking code, allowing you to follow the status of the shipment through the courier's website 24/7.

ORDER DELIVERY INFORMATION

We are unable to ship an order to a different country than the one listed on the billing address. We cannot ship an order to a country other than the country listed on the billing address. We cannot deliver to P.O. boxes, personal mailboxes, APO (Army Post Office) or FPO (Fleet Post Office) military bases.

ORDER INSURANCE

All shipments are insured against damage or loss. The insurance is free and valid until the delivery of the goods to the address indicated by the buyer. In order to ensure this service, it is your responsibility to actually pick up the order. We suggest that you plan ahead and contact our Customer Service if you are unable to pick up your order.

POSSIBLE DELAYS

We strive to meet estimated delivery times, but during periods of Sales or Promotions, due to high order traffic, order processing may be delayed. In addition, on Saturdays, Sundays and other holidays, couriers do not ship. In these cases we will ensure our assistance for any of your questions or needs. Please see below the dates of the nationally recognised holidays:
• January 1st and 6th
• Easter and Easter Monday
• April 25th
• May 1st
• June 2nd
• August 15th
• November 1st
• December 8th, 25th and 26th
• Black Friday, flash deals, etc...

PACKAGE TAMPERING

If the package is tampered with, we recommend that you accept the package "with reserve" (it is your right) or to refuse it. In the event that one of these conditions occurs, please contact us as soon as possible: we will need useful information to report the incident to the courier of reference.

NON-DELIVERY

In case the order is not delivered because the address or phone number is incorrect or missing, the package may be returned to GIGLIO.COM at your expense, including any costs that GIGLIO.COM must bear to return the goods. These costs will be deducted in case of refund. If you have any questions about this, please contact our Customer Care.

OTHER INFORMATION

Deliveries to Russia can only be made with the local EMS courier when the delivery address is in a remote area that cannot be reached by other couriers.

Deliveries in some geographical areas can be made through the Post Office. In these cases, shipping times may be longer.

Shipment in Ukraine is momentarily suspended.