Contact us

Use this page to contact our Customer Service via e-mail or phone. If you're looking for quick solutions to common problems, read our FAQs.

You need help?

• Can I modify my order?

  Yes, you may be able to change the size of an item or cancel your order only before we prepare your order. You won’t be able to modify your order once it has been prepared, but you can always place another order.

• Why hasn't my order been shipped yet?

  For one of the following reasons:
  • During certain times of the year, due to a large number of orders, the processing time can extend to a few days.
  • In those rare cases in which an item is in one of our peripheral warehouses, the delivery times may be slightly delayed.
  • If you have paid by bank transfer, your order will be shipped only after the payment has been credited to our account. Send a copy of the payment to customercare@giglio.com to reserve the items you purchased.

• Why is my order paid with bank transfer still pending?

  If you paid by bank transfer, we remind you that:
  • The items are not reserved and can be purchased by other clients until we receive a copy of the bank transfer payment.
  • copy of the payment including the bank transfer identification code must be sent to customercare@giglio.com
  • Upon receipt of payment on our account, we will arrange the delivery and the status of your order will be updated.

• Which courier do I ship the return with?

  If you are using our Easy Return service, you can take advantage of a guaranteed courier, selected by GIGLIO.COM. Just print the label and schedule the collection. Please note that the Easy Return Service is only free in Italy, and its cost may vary depending on your country.
  In all other cases, you may choose your preferred courier at your own expense and at your own risk.

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