Terms and Conditions
Welcome on GIGLIO.COM
This notice contains the terms and legal conditions that govern the web site giglio.com, including all subdomains like, but not be limited to, store.giglio.com, blog.giglio.com, etc. (“Site”)
The Site is owned by Giglio.com S.p.A. (“Giglio”), a prestigious Italian Company, in adhering to Italian law.
“Entering this website the User and Giglio agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the Site. Giglio does not guarantee in any way that materials present on the Site can be appropriate or possible use in other countries, and the access to those materials to places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.”
Users of the Site, accept and agree to respect all the conditions included in this declaration. The access and the use of this Site is not allowed to Users that not accept these terms.
The access and the use of the Site are for personal use only.
Giglio publishes information on the Site in order to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, Giglio will execute correction as soon as possible.
Giglio reserves the right to make corrections and changes to the Site when necessary, without giving prior notice.
Giglio does not offer any guaranty that the information published on the Site, it is in conformity with the laws of the User’s competent jurisdiction.
The Site is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, Giglio declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the Site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User’s browser.
Giglio reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
Items featured on the Site reflect the actual availability of the item in color and size.
Giglio reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and checks the Client’s record with GIGLIO.
Clients will be informed if, for any reason, the item ordered is not available or if the order cannot be processed as per the Client’s request.
Giglio reserves the right to decline an order in the event that our bank does not receive verification from the Client’s bank.
It is at the sole discretion of Giglio to reserve the right to decline, to process and/or to ship an order and/or offer service to anyone at any time. Any order or any service not processed, or refused or not shipped, will be refunded, if already paid.
The products on sale on the Site are destined to the “Final Customer”.
By “Final Customer”, Giglio means person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at the Site.
Therefore, Giglio invites Users who may not be considered a “Final Customer” to refrain both from attempting to establish business relations with Giglio nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, Giglio reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.
Pease note that backorder facility is not available. Any order including item not available, will be cancelled and the Client promptly refunded.
All Clients who enter into a commercial relationship with Giglio by placing an order, MUST have the item delivered. If at any time, a Client refuses the delivery or requests a return to sender all extra shipments and any import fees will be deducted from any eventual reimbursement.
For international customers: If you do not paid any shipping fee on your original order, because it was more than euro 500,00, and your return reduce the amount of your original order less than euro 500,00, then euro 50,00 (as shipping fee) will be deducted from your refund.
Instructions on the Right of withdrawal, pursuant to Legislative Decree no. 21/2014, Article 49, paragraph 4. The order received by Giglio and sent by the Customer by electronic transmission, constitutes the Customer's contractual proposal. The acceptance of the contract proposal will take place with the transmission by Giglio of the email confirming the shipment of the order. If acceptance by Giglio is not received within 15 working days, the contract proposal must be considered rejected. You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and are in physical possession of the goods. To proceed with the right of withdrawal, you must inform us (Giglio.com S.p.A.) of your decision to withdraw from this contract by means of an explicit declaration (letter sent by mail, fax or email). In order to simplify the communication of withdrawal and speed up the reimbursement times, we invite you to practice the right of withdrawal through the "My orders" section, present at the time of login to your account.
In this case, it is not necessary to send a letter by mail or a fax
To place orders at the Site, Clients must:
- make a purchase with a minumum order amount of 15 euros;
- be 18 years or older.
- be eligible to enter legally binding contracts.
- be competent to enter legally binding contracts.
- have a valid POP e-mail address.
- have a valid Credit Card for authorization and payment, or a bank deposit, or a Paypal verified account.
Special Import Requirements for United States residents:
Clients in the United States must have a Social Security Number or NON US CITIZEN Import Number called a CPB - Customs Border Protection - assigned number to properly import goods and pay import fees to the US Government Custom’s Agency. The process to obtain a CBP assigned import number generally takes 10 business days. For more information please visit the US Customs Border Protection Official Site: http://www.cbp.gov/
All orders from the Site will be subject to import fees outside of the European Community and it is the sole responsibility of the Client to comply with import regulations and pay import fees.
Not delivered orders and/or refused delivery by the Client.
If the package is not successfully delivered to the Client’s address as per the Site commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy (minimum fee eur is 35,00). These fees will be deducted from any eventual reimbursement.
If you wish to withdraw from the contract, please consult our Returns and Refunds page and follow the simple instructions.
The European commission has set up an European online dispute resolution platform (ODR Platform) for businesses in connection with online contracts for services to be settled by customers out of court. The ODR Platform can be accessed under the following link: https://ec.europa.eu/consumers/odr/